About
I am a passionate and self-motivated IT professional with a strong desire to continuously learn and improve. I enjoy researching new technologies, expanding my knowledge of computers and mobile devices, and staying up to date with the latest industry trends. In addition to my technical expertise, I actively develop my soft skills, communication abilities, and English proficiency to collaborate effectively in multicultural and professional environments. I believe that continuous learning and adaptability are essential for both personal and professional growth. Outside of work, I enjoy traveling and photography, which help me broaden my perspective, enhance my creativity, and appreciate different cultures. I am always eager to take on new challenges, learn new skills, and contribute to the success of my team and organization.
Career Objective
I am an IT professional with experience in firmware support, IT operations, and system administration. Throughout my career, I have progressed from supporting embedded networking devices and WiFi Marketing solutions to managing enterprise IT infrastructure, including Windows Server, Active Directory, Microsoft 365, virtualization, networking, and security systems.
My goal is to become a highly skilled System Administrator and IT Infrastructure Engineer, continuously improving my expertise in server administration, cloud technologies, virtualization, cybersecurity, and enterprise infrastructure. I am eager to contribute my technical knowledge, problem-solving abilities, and hands-on experience to build secure, reliable, and scalable IT environments while growing into a senior technical leadership role.
Experience
IT System Administrator | ERAS GROUP (Nov 2023 - Prenset)
- Managed and maintained Windows Server environments, Active Directory, DNS, DHCP, Group Policy, and file sharing services.
- Administered enterprise IT infrastructure, including servers, workstations, network devices, printers, and storage systems.
- Planned, deployed, and maintained LAN/WAN, VPN, Wi-Fi, and network security solutions.
- Implemented backup and disaster recovery strategies to ensure data integrity and business continuity.
- Managed Microsoft 365 services, including Exchange Online, Outlook, Microsoft Teams, and OneDrive.
- Installed, configured, and maintained virtualization platforms such as Proxmox VE and Hyper-V.
- Managed firewall configurations, network access policies, and endpoint security.
- Administered email systems and resolved mail delivery, authentication, and spam-related issues.
- Monitored system performance, performed preventive maintenance, and responded to infrastructure incidents.
- Provided Level 2/Level 3 technical support for end users, resolving hardware, software, and network issues.
- Created and maintained IT documentation, standard operating procedures, and asset inventories.
- Researched and evaluated new technologies to improve system reliability, security, and operational efficiency.
- Participated in the deployment of the complete IT infrastructure for the project.
- Installed and configured Windows Server, Active Directory, network equipment, Wi-Fi systems, shared folders, printers, and client computers.
- Provided post-deployment support and system optimization.
- Implemented enterprise network infrastructure.
- Deploy infrastructure and configure surveillance camera systems for projects.
- Supported daily IT operations and troubleshooting.
- Deployed IT infrastructure and networking equipment.
- Deploy infrastructure and configure surveillance camera systems for projects.
- Delivered technical support and ensured stable system operations after deployment.
- Successfully deployed IT infrastructure for multiple hospitality and enterprise projects.
- Ensured high availability and stability of enterprise IT systems and network services.
- Reduced downtime through proactive monitoring and preventive maintenance.
- Improved operational efficiency by standardizing IT deployment and support processes.
- Collaborated with vendors and project teams to deliver infrastructure projects on schedule.
IT Operations Officer | ILA Vietnam (Jul 2021 - Apr 2023)
- Provided daily IT operations and technical support for teachers, staff, and administrative departments.
- Installed, configured, and maintained desktop computers, laptops, printers, scanners, and other IT equipment.
- Troubleshot hardware, software, network, and application issues to minimize downtime.
- Managed user accounts, permissions, and IT asset inventory.
- Installed and maintained Windows operating systems, Microsoft Office, and enterprise software.
- Configured and supported LAN/WAN, Wi-Fi networks, printers, and Internet connectivity.
- Performed preventive maintenance and regular system health checks on IT equipment.
- Coordinated with vendors and service providers for hardware repairs and technical support.
- Assisted in IT infrastructure upgrades, equipment deployment, and office relocations.
- Maintained IT documentation, operational procedures, and asset records.
- Supported classroom technologies, meeting rooms, and multimedia equipment to ensure uninterrupted learning activities.
- Delivered technical assistance and user training to improve operational efficiency.
- Maintained stable IT operations across daily business activities with minimal system downtime.
- Resolved hardware, software, and network incidents efficiently, improving end-user satisfaction.
- Successfully deployed and configured new computers and IT equipment for new employees and classrooms.
- Improved IT asset management and documentation processes.
- Collaborated effectively with internal departments and external vendors to ensure reliable IT services.
Information Technology Support Specialist | Meganet (Nov 2020 - May 2021)
- Developed, tested, and maintained firmware for WiFi Marketing devices and embedded networking hardware.
- Configured and deployed WiFi Marketing solutions for enterprise customers.
- Diagnosed and resolved firmware-related issues to improve device stability and performance.
- Performed firmware upgrades, configuration, and troubleshooting for wireless access points and networking devices.
- Collaborated with software developers and hardware engineers to identify, analyze, and resolve technical issues.
- Tested new firmware releases and validated compatibility with hardware platforms before deployment.
- Assisted in integrating WiFi Marketing platforms with customer network infrastructures.
- Provided technical support for firmware, networking, and hardware-related issues.
- Created technical documentation, deployment guides, and troubleshooting procedures.
- Worked closely with implementation and customer support teams to ensure successful project delivery.
- Successfully deployed firmware solutions for WiFi Marketing devices across multiple customer environments.
- Improved firmware reliability by identifying and resolving software defects during testing.
- Reduced deployment time by standardizing firmware configuration and installation procedures.
- Supported enterprise customers in maintaining stable wireless network operations.
- Collaborated with cross-functional teams to deliver high-quality firmware releases.